Terms & Conditions - Clutter Therapy

These terms and conditions apply to working with Clutter Therapy. I will work with you to help you gain the results you would like.

Decision making, Advice disclaimer

Be assured that all the decisions are yours, I am very happy to give advice and help, it is your decision whether these ideas are implemented. The decision is always yours as to whether you keep or discard an item. I will help you to reuse, re-purpose, auction or recycle wherever possible.

Deposit, for session and cancellation

A deposit of 20% may be charged to confirm the booking, due up to 1 week before. This is non-refundable, as if a session is cancelled, with short notice, a replacement session would be extremely difficult to arrange.

The deposit will be moved to another session. If you have to cancel a booking, please contact me as soon as possible.

It is possible that I also may need to cancel a session due to ill health or circumstances beyond my control. I will give as much notice as possible.

If a session is cancelled with no replacement made, less than 48 hours before a booking, then 50% of the session cost will be charged.

Confidentiality

Clutter Therapy is a confidential service. It is ICO registered and I have a current DBS certificate. No information is given to a third party and everything we discuss or I see as part of my work is confidential.

I may ask you to consider giving Clutter therapy a testimonial for the website, which can be anonymous. These help others thinking about decluttering trust the service as it may be something they are considering for the first time. I may also ask to take before and after photographs, which I will give to you, and with your consent use for advertising purposes.

Payment

The charge is £30 per hour, a minimum booking of 3 hours is recommended for a usual decluttering session but if this feels too long for you get in touch!

Home staging for house sale or special occasion is £30 per hour, a recommendation pack or other sessions will be agreed with the client. Where possible no charge will be made for taking items to charity. The consultation is usually by telephone, however I do provide a visit to local addresses or we can arrange to meet if you prefer.

Payment is by BACS, via the emailed invoice, cash, card payment or cheque on the day the session is completed, unless otherwise agreed.

If I am required to travel more than 20 miles to a session there will be a charge of 50p per mile.

If the payment is not received after 45 days after the invoice a charge of 9% per month will be charged on any balance left outstanding.

Recommendations

If required I can recommend other services, but cannot be held responsible for their performance.

Moving and handling

I am fine to help you move smaller furniture but I cannot move large, very heavy items, if you have things like this in your house it’s a good idea to have willing helpers on hand. Also because of the nature of the decluttering I wear shoes and would advise clients to do the same.

Recycling

It’s always good to recycle items you no longer need. I am happy to deliver to charity or organise pick-ups from charitable organisations but all items removed are at your discretion. Once the items have left the house it isn’t possible to retrieve them.

I will help to separate items which are suitable for the recycling centre and help to load your car if required, however I do not hold a waste handlers licence so cannot take them myself. If you would like me to accompany you to the centre I am happy to do so.

What I do

We work together to declutter and organise your space. We will move at your pace and any decisions on what to keep and what to let go are yours. If working on my own we will agree the items which can be removed.

I am happy to clean as I go, hoover etc. But if a deeper clean is necessary I recommend a specialist company.

Pets

It is preferable for pets to be out of the way if possible, this is mostly for their comfort and safety. If you decide to have your pets present during our sessions, it is at your own risk. i would strongly recommend that they are either looked after by someone else or kept in another room for their own safety.

Insurance

I hold indemnity and public liability insurance, however during decluttering I do not accept responsibility for breakages. The very nature of decluttering a space suggests that there may be a lot of items together so breakages are possible. It has not happened yet but I rely on you to be covered by your own insurance in case of any accidents.

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